This policy explains how Channlr collects, uses, and protects data when you use our platform. Channlr is operated by FusionCore Africa, registered in Kenya. By using Channlr, you agree to the practices described here.
Channlr is a WhatsApp Business API SaaS platform that helps African businesses send messages to their customers at scale. The platform is built and operated by FusionCore Africa.
| Company | FusionCore Africa |
| Product | Channlr (channlr.fusioncore.africa) |
| Country | Kenya |
| privacy@fusioncore.africa |
References to "Channlr", "we", "us", or "our" mean FusionCore Africa. References to "you" or "your" mean the individual or business using our platform.
We collect information in three ways: directly from you when you register and use Channlr, automatically when you use the platform, and from third parties such as Meta when you connect your WhatsApp Business Account.
| Purpose | Data used | Legal basis |
|---|---|---|
| Create and manage your account | Name, email, password, phone | Contract |
| Send WhatsApp messages on your behalf | Phone number IDs, WABA ID, templates | Contract |
| Run your AI bot and handle customer conversations | Bot config, conversation history | Contract |
| Calculate and issue invoices | Conversation counts, plan details | Contract |
| Process payments via Paystack | Email, billing details | Contract |
| Send transactional emails (OTP, invoices, alerts) | Email address | Contract |
| Prevent fraud and abuse | IP address, usage patterns | Legitimate interest |
| Improve and debug the platform | Aggregated usage data, error logs | Legitimate interest |
| Comply with legal obligations | As required | Legal obligation |
We do not use your data for advertising. We do not sell your data to third parties. We do not use your customers' message content for any purpose other than delivering messages on your behalf.
Channlr integrates with the WhatsApp Business Cloud API provided by Meta Platforms, Inc. When you connect your WhatsApp Business Account through our Embedded Signup flow, the following applies:
Your use of the WhatsApp Business API is also subject to Meta's WhatsApp Business Terms of Service and Meta's Privacy Policy.
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
We share data with trusted third-party services that help us operate Channlr:
| Provider | Purpose | Data shared |
|---|---|---|
| Meta Platforms, Inc. | WhatsApp Business API — message delivery | Phone number IDs, WABA ID, message content |
| Paystack | Payment processing | Email, name, billing amount |
| Anthropic | AI bot responses (Claude API) | Bot system prompt, conversation turns |
| DigitalOcean | Cloud infrastructure hosting | All data at rest on our servers |
| Email provider | Transactional email delivery | Email address, message content |
All service providers are contractually required to protect your data and may only use it to provide services to us.
We may disclose your information if required to do so by law, court order, or government authority in Kenya or any other applicable jurisdiction.
In the event of a merger, acquisition, or sale of FusionCore Africa, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
Your data is stored on servers located in the European Union region on DigitalOcean infrastructure. We implement the following security measures:
Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we commit to notifying you promptly if a breach affecting your data occurs.
| Data type | Retention period |
|---|---|
| Account information | Until you delete your account, then 30 days |
| Message logs and delivery status | 12 months from send date |
| Bot conversation history | 90 days from last message in the conversation |
| Invoice and payment records | 7 years (Kenya tax law requirement) |
| API access logs | 90 days |
| Onboarding session tokens (Meta) | 1 hour or until onboarding completes |
When data reaches its retention limit it is permanently deleted from our systems and backups within 30 days.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email us at privacy@fusioncore.africa with your full name and the email address on your account. We will respond within 30 days.
Channlr uses cookies and similar technologies to operate the platform. We use:
We do not use advertising or tracking cookies. We do not use third-party analytics cookies. You can clear cookies through your browser settings at any time, though this will log you out of the platform.
Channlr is a business platform intended for use by organisations and individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If you believe a child has provided us with personal data, please contact us immediately at privacy@fusioncore.africa and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes we will:
Continued use of Channlr after changes take effect constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you may delete your account as described in Section 8.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out to us:
FusionCore Africa · Nairobi, Kenya
We aim to respond within 2 business days.
For account issues, billing questions, and technical support.